PT AEON Credit Service Indonesia
PT. AEON Credit Service Indonesia is the subsidiary of AEON Credit Service Co., Ltd., a leading multinational finance company in Asian region, which provides financial services including but not limited to consumer finance, credit card, personal loan, insurance, and banking. The parent Company and its subsidiaries listed at respective stock exchange in Japan, Hong Kong, Thailand, and Malaysia.
In Indonesia, we have started our operation since 2006, and currently we are providing consumer finance for electronic, home appliance, furniture, music instrument, computer, mobile phone, and many others. Currently we affiliated with more than 1500 merchants, including Giant, Carrefour, Lotte Mart, Best Denki, Electronic Solution, Erafone, Superhome, Yamaha Music Dealers, and many others.
We are expanding the operations both for existing and new businesses, and we would like to welcome leaders and young professionals to join our team to expand the company in following position:
Desk Collection JAKARTA (Code: 1311-007)
Jakarta Raya, Jakarta SelatanResponsibilities :
- Calling customers before due date as a payment reminder
- Calling delinquent customers after due date as a payment demand
- Helping customers on payment services
- Helping customers about our financial services
- Maintaining good relationships with customers
- Doing administrative tasks related
Requirements :
- Maximum 27 years old
- Minimum D3/ Associate Degree in any field
- Fresh graduates applicants are encouraged to apply
- Experience in outgoing calls (preferably in banking) will be advantage
- Good in English & MS Office
- Dynamic and active personality
- Willing to work in shift
Customer Service Manager (Code: 1311 - 006)
Jakarta RayaResponsibilities :
- Implements and reviews customer service policies and procedures
- Develops and monitors quotas for service volume and timeliness using Digital / IP Phone System
- Manage Customer Service Budget
- Motivating Customer Service staff to achieve high performance
- Manage all training programs on Customer Service Operations
- Monitoring calls for quality assurance
- Customer Service SOP Development
- Recruiting and hiring new personnel
- Manage Telemarketing operations as a part of Sales Division Responsibilities
- Responsible for the directions and profitability of the operating unit of organizations
- Responsible for reporting and analysis, quota deployment, issue resolution, compliant handling and other project as assigned
- Responsible for Customer Service KPI monitoring, SLA monitoring and Staff Monitoring
- Responsible for Customer Satisfaction Result
- Responsible for Telemarketing and Customer Service Quality and Measurement
- Cultivate voice of customer as reference to achieve customer satisfaction target
- Dealing and Managing with Customer to achieve Customer Satisfaction
- Develop and Manage Customer Service Business Process
Requirements :
- Female, age maximum: 35 years
- Willing to work on shift
- Bachelor Degree from all major with GPA min. 2.75
- Experienced as Call Centre Supervisor minimum 3-5 years, especially in banking industry
- Experienced in using and develop Contact Centre Application
- Understand Contact Centre Performance Indicator, the measurement and the implementation
- Good in Excel and PowerPoint
- Good interpersonal and communication skills
- Customer Oriented and Excellent Customer Service
- Proficient in English
Kirimkan surat lamaran Anda ke :
AEON SERVICE COUNTER
GIANT Maspion Square, Lt. 2
Jl. Ahmad Yani No. 73, Surabaya
031-8477626
Tuliskan "PIC Marketing" pada surat lamaran Anda
